OSCAR Helpline - Free Behaviour, Nutritional & Veterinary Advice
The Free Helpline Service
Need help and advice? contact us and we'll do our best to assist. The Free OSCAR Helpline has helped thousands over the years.
We aim to answer your questions fully within 3 days. Bespoke advice from our experts is a valuable asset to our customers and we're proud of the service we offer.
Meet the Experts
Behaviour: Shelley Aspden
Sit! Stay! Come back! Our dog's don't always behave in a way we'd like them to. All our pets can be a little confusing; their behaviour can leave us concerned, worried or sometimes in fits of laughter. Most worries can be addressed with the assistance of our behaviourist Shelley Aspden (BSc Hons MSc). Shelley is often the one to answer the helpline phone and will answer your enquiries and give practical advice specific to you and your pet.
Shelley Aspden, Pet Behaviour Counsellor (BSc Hons Msc Animal Behaviour & Welfare)
Provisional Member of The Association of Pet Behaviour Counsellors (APBC)
Working with Oscar since 2004 Shelley is a credit to our team. Her MSc in Animal Behaviour includes further research/study in: Techniques for Behavioural research, Genes selection & design making, Animal Behaviour, Behavioural and evolutionary ecology, Brain & behaviour, Behaviour research project. Your pets are in safe hands!
Simply contact Oscar, call 0800 195 8000 or email helpline@oscars.co.uk regarding any problems you are encountering with your pets and we'll do the rest.
Nutrition: Dr David Frape
Perhaps you're concerned or curious about what to feed? Are you getting the very best nutrition for your pet family? Maybe the fully disclosed ingredients on our packaging is something you've never seen before and would like an explanation? We'll forward your question to our expert nutritionist Dr David Frape (PhD, BCs, FRCPath, CBiol, FLBiol) who is always at hand to listen to questions and replies with a bespoke message within 3 working days. With a wealth of experience (not to mention qualifications) Dr Frape knows everything there is to know about pet nutrition and choosing the right diet.
Simply contact Oscar, call 0800 195 8000 or email helpline@oscars.co.uk regarding any problems you are encountering with your pets and we'll do the rest.
"Faced with a nutritional question that is not part of our normal agenda then David’s response is prompt and detailed. Great to have that sort of back-up support."
Tom Cartmale (Stoke)
Veterinary: Heather Briggs
Not only the best food and accessories but we'll be there when things are not going so well. With our team of experts; we cater for any worries and troubles that our pets can sometimes bring us. It's obviously important to ensure that your pets are cared for by your local Vet; but sometimes a second opinion is all you need and our Veterinary consultant Heather Briggs (BVMS MRCVS) can deliver just that.
Simply contact Oscar, call 0800 195 8000 or email helpline@oscars.co.uk regarding any problems you are encountering with your pets and we'll do the rest.
"Always quick to respond, Heather explains possible remedies in an easy to understand way. Heather has certainly helped a number of our customers and they've been very grateful. It really adds to the service we provide and is a good selling point when we visit potential new customers."
Tracy and Cliff Marsh (Lewes)
