OSCAR Helpline - Free Behaviour & Nutritional Advice

Dog and cat snuggling up together

How can we help?

At OSCAR we understand that looking after a pet is big responsibility and helping you to help your pet is an important part of what we do. Perhaps you are worried about which food to feed, or need help to understand your pet’s behaviour?

We offer simple, clear advice on all things pet related such as settling a new pet into your home, choosing the right food or managing separation anxiety. Our 0800 195 8000 Helpline Service offers FREE pet advice giving customers easy access to qualified professionals with backgrounds in specialist pet nutrition, health care and animal behaviour.

As a company renowned for trusted nutritional expertise, we offer dietary advice for the following common problems:

  • Pancreatitis

  • Colitis

  • Diabetes

  • Kidney Disease

  • Anal Glands

  • Epilepsy

  • Skin Problems

  • Bloat

If you live in an area near to one of our Specialist Local Advisors we’d be happy to offer you a free home visit. We have a team of experts on hand to answer your pet care concerns and to give you peace of mind. Pets soon pick up on our anxieties – please don’t sit at home and be worried.

Simply contact OSCAR, call 0800 195 8000 or email helpline@oscars.co.uk regarding any behaviour or training problem you are encountering with your pet family, and we'll do the rest.

If we are exceptionally busy, we promise to get back to you within 5 working days.

Shelley Audis-Riddell with Alfie the Spaniel

Meet the Experts

OSCAR Behaviourist

Shelley Audis-Riddell CertNut (QCF L3) BSc (Hons) MSc

Sit! Stay! Come back! Our dogs don't always behave perfectly!

Shelley has over 15 years of experience with animals and has been working at Oscar Pet Foods since 2004. Shelley has also run a successful pet behaviour and training business for over 10 years. Shelley has a keen interest in the impact of diet and behaviour with pets.

OSCAR Veterinary Nurse

Shelley Simmons RVN CertSAN CertCFVHNut

Meet another Shelley! Shelley Simmons is a Registered Veterinary Nurse with a keen interest in animal behaviour and weight management expertise. Perhaps you pet is off their food or in need of a specialist diet?

From fussy eaters to attention seekers, we’re only too happy to help!

Shelley Simmons with Woody
Dr David Frape PhD, BCs, FRCPath, CBiol, FLBiol

OSCAR Ambassador

Dr David Frape PhD, BCs, FRCPath, CBiol, FLBiol

Are you getting the very best nutrition for your pet family? Maybe our fully disclosed ingredients and Honest Label Policy is something that interests you? We'll forward your question to our expert nutritionist Dr David Frape (PhD, BCs, FRCPath, CBiol, FLBiol). With a wealth of experience (not to mention qualifications) Dr Frape knows everything there is to know about pet nutrition and choosing the right diet for your pet.

Can we save you a trip to the vet?

Welcoming a pet into your home is one of life’s most rewarding experiences but from time to time you might be worried. We may be able to help you with a small query that you would rather not take to the vet but, please note, we are not a veterinary service.

Our Helpline is for non-urgent concerns. If your pet needs emergency care, has been in an accident, is injured or in a life-threatening situation, please call your vet immediately.

Pet Education Resource by the PFMA

Offering free advice on all aspects of pet care. Ideal for youngsters and parents and a great place to start when looking for a pet.

Working with the Education Alliance members, the PFMA has created a free website for anyone interested in educating children and young people called Pet Education Resource It makes searching for pet information simpler. The website will give access to all their excellent resources in one place.