OSCAR Helpline - Free Behaviour & Nutritional Advice

The Free Helpline Service - 0800 195 8000

Need help and advice for your dog, cat, rabbit or small pet? Contact us and we'll do our best to assist. The Free OSCAR Helpline has helped thousands of pet families over the years.

We aim to answer your questions fully within 5 working days. Bespoke advice for pets from our experts is a valuable asset to our customers and we're proud of the service we offer.

Meet the Experts

Shelley Audis-Riddell CertNut (QCF L3) BSc (Hons) MSc

Shelley Audis-RiddellSit! Stay! Come back! Our dogs don't always behave in a way we'd like them to. All our pets can be a little confusing; their behaviour can leave us concerned, worried or sometimes in fits of laughter. Most worries can be addressed with the assistance of our behaviourist Shelley Audis-Riddell BSc (Hons) MSc.

Shelley has over 15 years of experience with animals and, since 2004, has worked at Oscar Pet Foods. Shelley has also run a successful pet behaviour and training business for over 10 years. Shelley has a keen interest in the impact of diet and behaviour with pets.

Simply contact OSCAR, call 0800 195 8000 or email helpline@oscars.co.uk regarding any behaviour or training problem you are encountering with your pet family and we'll do the rest.


Shelley Simmons RVN CertSAN CertCFVHNut

Shelley SimmonsDo you want help with selecting the most suitable diet for your pet? Does your pet have other health concerns and you're not sure what the best diet to feed is?

Then call our helpline and speak with Shelley 2! She is a Registered Veterinary Nurse with a keen interest in animal behaviour and nutrition. With a wealth of experience and qualifications, she can help you with your nutrition questions.

Concerned about your pets shape or weight feel free to ask for bespoke advice!

Simply contact OSCAR, call 0800 195 8000 or email helpline@oscars.co.uk regarding any nutritional problems you are encountering we'll do the rest.


"Faced with a nutritional question that is not part of our normal agenda then OSCAR Helpline response is prompt and detailed. Great to have that sort of back-up support."
Tom Cartmale OSCAR Pet Food Stoke


OSCAR Ambassador

Dr David Frape PhD, BCs, FRCPath, CBiol, FLBiol

David FrapePerhaps you're concerned or curious about what to feed? Are you getting the very best nutrition for your pet family? Maybe the fully disclosed ingredients on our packaging is something you've never seen before and would like an explanation? We'll forward your question to our expert nutritionist Dr David Frape (PhD, BCs, FRCPath, CBiol, FLBiol) who is always at hand to listen to questions and replies with a bespoke message within 3 working days. With a wealth of experience (not to mention qualifications) Dr Frape knows everything there is to know about pet nutrition and choosing the right diet.





Common Helpline Nutritional Issues


Pet Education Resource by the PFMA

Pet Education ResourceOffering free advice on all aspects of pet care. Ideal for youngsters and parents and a great place to start when looking for a pet

PFMA members believe education is key in achieving our aim of responsibly owned pets that are happy and healthy. So, PFMA took the initative in 2011 and hosted an Education Symposium for organisations involved in pet welfare education to find ways of working together. The Education Alliance was formed, whose members are all united by a belief that children and young people should be educated about caring for animals and the importance of providing for an animal's Five Welfare Needs.

PFMA commissioned research into the public and teachers’ views on pet education finding: 89% of the public, 78% of primary teachers and 70% secondary teachers think teaching responsibility through learning how to care pets is important But 60% of primary and 85% of secondary pupils are missing out because their schools don’t teach about pets at all.

Working with the Education Alliance members, the PFMA has created a free website for anyone interested in educating children and young people called Pet Education Resource It makes searching for pet information simpler. The website will give access to all their excellent resources in one place.

OSCAR much more than pet food ®

Find Your Local Advisor

OSCAR Local Nutritional Advisors care for customers all over the UK. To find yours simply enter your postcode below:

I confirm that I am happy to receive the OSCAR Newsletter, via email, from time to time.

Thanks for subscribing!

OSCAR News

Why franchising?

Date: 02 Dec 2020

Why franchising? OSCAR Pet Foods explain why security, proven business models, and technology ...

OSCAR Pet Foods franchisees celebrate their fifth anniversary

Date: 24 Nov 2020

Happy anniversary to OSCAR franchisees

OSCAR Pet Foods Market Drayton celebrate 20 years in pet food home delivery

Date: 11 Nov 2020

I still get just as excited about going to meet a new pet as I did 20 years ago

Welcome to Joedee and Marcus Lush - OSCAR Pet Foods Cardiff and the Vale

Date: 10 Nov 2020

We’re thrilled to be taking on a first-class pet food franchise, delivering in Cardiff and the Vale

OSCAR Pet Foods Central and South Notts – Welcome Neil and Rachel Smith

Date: 10 Nov 2020

OSCAR’s safe, contactless delivery system is perfectly suited to the current pandemic situation.

OSCAR and Industry-First Pet Academy of Welfare

Date: 30 Sep 2020

OSCAR Pet Foods deliver exceptional support to franchisees with industry-first Pet Welfare Academy


Oscar Footer Logos
All content is copyright Oscar ©2020. All rights reserved.