OSCAR Helpline - Free Behaviour & Nutritional Advice
The Free Helpline Service - 0800 195 8000
Need help and advice for your dog, cat, rabbit or small pet? Contact us and we'll do our best to assist. The Free OSCAR Helpline has helped thousands of pet families over the years.
We aim to answer your questions fully within 5 working days. Bespoke advice for pets from our experts is a valuable asset to our customers and we're proud of the service we offer.
Meet the Experts
Shelley Audis-Riddell CertNut (QCF L3) BSc (Hons) MSc
Sit! Stay! Come back! Our dogs don't always behave in a way we'd like them to. All our pets can be a little confusing; their behaviour can leave us concerned, worried or sometimes in fits of laughter. Most worries can be addressed with the assistance of our behaviourist Shelley Audis-Riddell BSc (Hons) MSc.
Simply contact OSCAR, call 0800 195 8000 or email helpline@oscars.co.uk regarding any behaviour or training problem you are encountering with your pet family and we'll do the rest.
Shelley Simmons RVN CertSAN CertCFVHNut
Do you want help with selecting the most suitable diet for your pet? Does your pet have other health concerns and you're not sure what the best diet to feed is?
Then call our helpline and speak with Shelley 2! She is a Registered Veterinary Nurse with a keen interest in animal behaviour and nutrition. With a wealth of experience and qualifications, she can help you with your nutrition questions.
Concerned about your pets shape or weight feel free to ask for bespoke advice!
Simply contact OSCAR, call 0800 195 8000 or email helpline@oscars.co.uk regarding any nutritional problems you are encountering and we’ll do the rest
"Faced with a nutritional question that is not part of our normal agenda then OSCAR Helpline response is prompt and detailed. Great to have that sort of back-up support."
Tom Cartmale OSCAR Pet Food Stoke
OSCAR Ambassador
Dr David Frape PhD, BCs, FRCPath, CBiol, FLBiol
Perhaps you're concerned or curious about what to feed? Are you getting the very best nutrition for your pet family? Maybe the fully disclosed ingredients on our packaging is something you've never seen before and would like an explanation? We'll forward your question to our expert nutritionist Dr David Frape (PhD, BCs, FRCPath, CBiol, FLBiol) who is always at hand to listen to questions and replies with a bespoke message within 3 working days. With a wealth of experience (not to mention qualifications) Dr Frape knows everything there is to know about pet nutrition and choosing the right diet.
Common Helpline Nutritional Issues
- Pancreatitis
- Colitis
- Diabetes
- Kidney Disease
- Anal Glands
- Epilepsy
- Skin Problems
- Gastric dilatation-volvulus
Pet Education Resource by the PFMA
Offering free advice on all aspects of pet care. Ideal for youngsters and parents and a great place to start when looking for a pet
PFMA members believe education is key in achieving our aim of responsibly owned pets that are happy and healthy. So, PFMA took the initative in 2011 and hosted an Education Symposium for organisations involved in pet welfare education to find ways of working together. The Education Alliance was formed, whose members are all united by a belief that children and young people should be educated about caring for animals and the importance of providing for an animal's Five Welfare Needs.
PFMA commissioned research into the public and teachers’ views on pet education finding: 89% of the public, 78% of primary teachers and 70% secondary teachers think teaching responsibility through learning how to care pets is important But 60% of primary and 85% of secondary pupils are missing out because their schools don’t teach about pets at all.
Working with the Education Alliance members, the PFMA has created a free website for anyone interested in educating children and young people called Pet Education Resource It makes searching for pet information simpler. The website will give access to all their excellent resources in one place.
