OSCAR Helpline - Pet Care Advice for Your Pet.
How can we help?
At OSCAR we understand that looking after a pet is big responsibility and helping you to help your pet is an important part of what we do. Perhaps you are worried about which food to feed, or need help to understand your pet’s behaviour?
We offer simple, clear advice on all things pet related such as settling a new pet into your home, choosing the right food or managing separation anxiety. Our Helpline Service offers pet advice giving customers easy access to qualified professionals with backgrounds in specialist pet nutrition, health care and animal behaviour. You can contact a member of the OSCAR Helpline Team, through our contact form.
As a company renowned for trusted nutritional expertise, we offer dietary advice for the following common problems:
Can we save you a trip to the vet?
Our Helpline is for non-veterinary concerns. If your pet needs emergency care, has been in an accident, is injured or in a life-threatening situation, please call your vet immediately.
If you live in an area near to one of our OSCAR Nutritional Advisors we’d be happy to offer you a free home visit. We have a team of experts on hand to answer your pet care concerns and to give you peace of mind. Pets soon pick up on our anxieties – please don’t sit at home and be worried.
Simply contact OSCAR through our contact form regarding any behaviour or training problem you are encountering with your pet family, and we'll do the rest.
If we are exceptionally busy, we promise to get back to you within 5 working days.
Meet the Experts
OSCAR Veterinary Nurse
Shelley Simmons VN CertSAN CertCFVHNut
OSCAR Technical support and Helpline manager
Shelley Simmons is a Qualified Veterinary Nurse with a wealth of experience and qualifications and has a special interest in animal welfare and nutrition. Perhaps your pet is off their food or in need of a specialist diet? From fussy eaters to attention seekers, we’re only too happy to help!
She has been a recognised key opinion leader in animal obesity and has written many articles and lectured internationally. Shelley is a member of the UK Pet Food Veterinary and Nutritional Committee.
Shelley Audis-Riddell CertNut (QCF L3) BSc (Hons) MSc
Sit! Stay! Come back! Our dogs don't always behave perfectly!
Shelley has over 18 years of experience with animals and has been working at Oscar Pet Foods since 2004. Shelley has also run a successful pet behaviour and training business for over 10 years. Shelley has a keen interest in the impact of diet and behaviour with pets.
Dr David Frape PhD, BCs, FRCPath, CBiol, FLBiol
Are you getting the very best nutrition for your pet family? Maybe our fully disclosed ingredients and Honest Label Policy is something that interests you? With a wealth of experience (not to mention qualifications) Dr Frape knows everything there is to know about pet nutrition and choosing the right diet for your pet.
UK Pet Food
UK Pet Food (previously known as the Pet Food Manufacturers' Association or PFMA) works to advance pet health and well-being with quality nutrition from a sustainable, progressive pet food industry.
They are an association for pet food manufacturers, suppliers, and the wider industry. Their members account for over 90% of the pet food market and are responsible for feeding the nation's wide range of pets.
They support dynamic and responsible UK pet food manufacturing, representing their members’ views and striving to raise standards. Working with teams of experts, they also provide educational information on pet nutrition and the manufacturing of pet food.