Success Breeds Success
As OSCAR Pet Foods expands its support for its network of franchisees the OSCARdirect team have taken steps to ensure even more customer satisfaction.
Vicki Howard, a member of the OSCARdirect team, has recently completed the CertNut (RQF Level 3)* nutritional qualification. It's great news for the department and Head Office, and there are plans to encourage others to engage in further education as Vicki sets another standard for OSCAR customer support.
Vicki says, “My seven and a half years with OSCARdirect has been a great experience and gaining this qualification has added so much more to my knowledge. I found the course an enjoyable challenge, but the hard work was worth it as it's helping me to put my new expertise into practice with confidence.”
By providing its franchisees and Head Office support team with the opportunity to gain official certification OSCAR* is the first and only franchise to designate recognition in the national education system. Embracing such educational excellence in the nutrition of dogs and cats gives OSCAR something to be really proud of and is proving enormously helpful when advising customers about their pets, which in turn helps to cement long-lasting brand loyalty.
Pet food home delivery includes a personal service and OSCAR customers and their pets enjoy total satisfaction from a high-quality product and nutritional advice. The service is backed up by OSCARdirect who provide a direct delivery service to customers where a local Nutritional Advisor is not yet available.
The key to a successful franchise is understanding the needs and wants of the individual franchisee and their customers. As a franchisor, OSCAR has a good support team that will create a positive and successful network and ensures franchisees are confident in their business development.
OSCAR never fail to deliver; a tried and tested system helps each business grow from strength to strength - satisfying more and more customers.
A full member of the British Franchise Association and the Pet Food Manufacturers' Association.
If you would like more information on any of the OSCAR products contact your local Nutritional Advisor or contact us on 0800 195 8000
Would you like to run your own pet food business? Why not take a look here