Terms & Conditions

Delivery Promise

Our Standard UK Delivery Service

Delivery is free on all UK Mainland orders over £25.00. For orders below £25.00 a charge of £5.95 is due.

Normally, unless otherwise notified at the time of placing your order, orders are guaranteed to be despatched to you within 5 working days*

Delivery is handled by our chosen courier company and are delivered within 5 working days (excluding Highlands & Islands). In exceptional cases (e.g. extremely bulky or heavy orders) an alternative courier may be used who guarantee delivery within 2-3 working days. Smaller items are sent by standard Royal Mail postal service.

For delivery to the Channel Islands, Scottish Islands, Isle of Man, Isle of Wight, Isles of Scilly and Northern Ireland - please call 0800 195 8000 and we will arrange carriage on request (an additional surcharge may apply).

International Orders

International Orders are handled on a case by case basis. As delivery costs vary greatly we will need to provide you with a specific delivery price quote (based on the goods you would like to order and your location). Please email us directly with any queries on international shipping charges to direct@Oscars.co.uk

Order Confirmation

Orders for products are accepted when you receive a confirmation e-mail to this effect. We send this email to comply with our legal obligation and to keep you informed. You may wish to print or save this email for your future reference. The confirmation will include details of your order, including your chosen and confirmed delivery address. We will then send you a further e-mail to inform you that your order has been processed by us. A third email will be sent when your order has been dispatched.

Returns and Refund Policy

At Oscar Pet Foods Ltd we are dedicated to giving you the best service, products and prices we possibly can. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us via the address listed on this page, by phone (0800 195 8000) or email helpline@oscars.co.uk

If you do make a purchase from Oscar Pet Foods Ltd and the product is faulty, damaged in transit, or differing from the description given on our website then we will be pleased to arrange to either refund or replace the product as you wish. We do ask that if you plan to return an item then please notify us within 21 days of delivery.

In the event of a customer purchasing an item from Oscar Pet Foods Ltd mistakenly and through no fault of Oscar Pet Foods Ltd, we will be pleased to replace or refund the item provided that the original item is returned to Oscar Pet Foods Ltd unused and in saleable condition. In such cases where the customer is either unwilling or unable to arrange return carriage after mistakenly purchasing a product, Oscar Pet Foods Ltd reserves the right to charge a returns fee to cover costs involved in courier charges. In cases where an order is returned, we reserve the right to retain the initial postage / courier costs from any refund.

All products should be returned to the following address: -

Oscar Pet Foods Ltd
Bannister Hall Mill
Bannister Hall Lane
Higher Walton
Preston
PR5 4DZ

Please ensure that all products returned to us are packaged suitably. We recommend that you insure any goods that are returned to us as Oscar Pet Foods Ltd are not liable for any damage or loss during transit.

It is your responsibility to inspect any products once they are delivered and notify us of any shortages, defects, or of any other complaint immediately and in any case within ten working days from the delivery date, failing which the product/s will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where a product proves to be faulty, we will replace without charge, or give a full refund within 28 days of the date of the delivery. Where product/s are faulty, we will refund the cost of delivery back to us should we ask you to return them to us.

This does not affect your statutory rights as a consumer.

If you would like to return a product or would like to discuss returns and refunds with us then please contact us:

direct@oscars.co.uk
0800 195 8000

Rules, Regulations and Disclaimers

OSCAR®, OSCAR Much More than Pet Food® and the 'dog on roof' device are registered trade marks of Oscar Pet Foods Ltd (formerly Pet Equine & Pigeon Supplies Ltd - PEPS Ltd). Co. Reg. No. 2532543.

PRIVACY POLICY

This policy covers Oscar's use of personal information that Oscar collects when you use oscars.co.uk.

By entering your details in the fields requested, you enable Oscar and its franchise network to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Oscar will act in accordance with current legislation and aim to meet current Internet best practice.

Use and storage of your personal information

When you supply any personal information to oscars.co.uk we have legal obligations towards you in the way we use those data. We collect the information fairly, that is, we explain how we will use it (i.e. in order to provide the goods and services we discuss with you e.g. your pet food order) and tell you if we want to pass the information on to anyone else e.g. if you move and require goods and services from another Oscar Nutritional Advisor.

In general, any information you provide to Oscar will only be used within Oscar and by its agents and franchise network. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to oscars.co.uk or otherwise engage in any disruptive behaviour on oscars.co.uk, Oscar can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met and you have requested not to receive any more information or products and services from us. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

This policy does not cover links within this site to other websites.

We use cookies to ensure browsing this website is secure. We also use embedded pixels - with cookies, these help us to track how many people are using our site. Collecting data about the paths that users take when navigating our website help us to ensure our site is performing well, that it's easy to navigate and that the composition is clear. We also measure page response rates (how quickly pages download). With both cookies and embedded pixel technology, the information we collect is anonymous and does not contain your name, address, telephone number, or email address. We cannot personally identify you.

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the Oscar website. Users without this consent are not allowed to provide us with personal information.

Please read our Privacy Policy for more information regarding our data handling policy.

Definitions

Product/s: The items offered for sale on the Oscar Pet Foods Ltd Website, www.oscars.co.uk
We/Us/Our: Oscar Pet Foods Ltd
Bannister Hall Mill
Bannister Hall Lane
Higher Walton
Preston
PR5 4DZ

You: The buyer of the product/s

"Working Days" are defined as Mon-Fri, excluding Public Holidays

DISCLAIMER

NEITHER THE COMPANY, NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE ARE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES OR ANY LOSS OF DATA, PROFITS, INCOME, GOODWILL, CONTRACTS, USE OF MONEY, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THIS SITE OR THE INFORMATION CONTAINED ON THIS SITE, EVEN IF COMPANY (OR ANY THIRD PARTY POSTING INFORMATION ON THIS SITE) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OTHERWISE AND WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT OR OTHERWISE. NOTHING IN THIS PARAGRAPH SHALL EXCLUDE OR RESTRICT LIABILITY FOR FRAUD OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE. SUBJECT TO THE FOREGOING SENTENCE, IN NO EVENT SHALL COMPANY, OR ANY OTHER THIRD PARTY PROVIDING INFORMATION ON THIS SITE, BE LIABLE TO YOU FOR ANY DAMAGEOR LOSS OR FOR ANY CAUSE OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE.

Find Your Local Advisor

OSCAR Local Nutritional Advisors care for customers all over the UK. To find yours simply enter your postcode below:

Thanks for subscribing!

OSCAR News

Family matters at OSCAR

Date: 21 Jun 2017

A new home in South Wales and a new OSCAR franchise

Bring your dog to work

Date: 15 Jun 2017

Join dog owners across the UK in the 'Bring Your Dog To Work Day' on Friday 23rd June 2017

Positively Franchising

Date: 09 Jun 2017

A franchisor with a good support team will create a positive and successful network

Pursuing my dream

Date: 25 May 2017

After 18 years in private education, I decided to pursue my dream of running my own business ...

A chance to change direction following redundancy

Date: 25 May 2017

After 39 years in Retail Banking, redundancy gave us a chance to change direction in life.

As temperatures rise, keep your pets safe

Date: 25 May 2017

At Oscar we understand how important your pet and their health is to you


Oscar Footer Logos
All content is copyright Oscar ©2016. All rights reserved.