Terms & Conditions

Delivery Promise

Our Standard UK Delivery Service

Delivery is free on all UK Mainland orders over £25.00. For orders below £25.00 a charge of £5.95 is due.

Normally, unless otherwise notified at the time of placing your order, orders are guaranteed to be despatched to you within 5 working days*

Delivery is handled by our chosen courier company and are delivered within 5 working days (excluding Highlands & Islands). In exceptional cases (e.g. extremely bulky or heavy orders) an alternative courier may be used who guarantee delivery within 2-3 working days. Smaller items are sent by standard Royal Mail postal service.

For delivery to the Channel Islands, Scottish Islands, Isle of Man, Isle of Wight, Isles of Scilly and Northern Ireland - please call 0800 195 8000 and we will arrange carriage on request (an additional surcharge may apply).

International Orders

International Orders are handled on a case by case basis. As delivery costs vary greatly we will need to provide you with a specific delivery price quote (based on the goods you would like to order and your location). Please email us directly with any queries on international shipping charges to direct@Oscars.co.uk

Order Confirmation

Orders for products are accepted when you receive a confirmation e-mail to this effect. We send this email to comply with our legal obligation and to keep you informed. You may wish to print or save this email for your future reference. The confirmation will include details of your order, including your chosen and confirmed delivery address. We will then send you a further e-mail to inform you that your order has been processed by us. A third email will be sent when your order has been dispatched.

Unfortunately once the order is placed we are unable to accept any cancellations, please call 0800 195 8000 if you have any queries.

Returns and Refund Policy

At Oscar Pet Foods Ltd we are dedicated to giving you the best service, products and prices we possibly can. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us via the address listed on this page, by phone (0800 195 8000) or email helpline@oscars.co.uk

If you do make a purchase from Oscar Pet Foods Ltd and the product is faulty, damaged in transit, or differing from the description given on our website then we will be pleased to arrange to either refund or replace the product as you wish. We do ask that if you plan to return an item then please notify us within 21 days of delivery.

In the event of a customer purchasing an item from Oscar Pet Foods Ltd mistakenly and through no fault of Oscar Pet Foods Ltd, we will be pleased to replace or refund the item provided that the original item is returned to Oscar Pet Foods Ltd unused and in saleable condition. In such cases where the customer is either unwilling or unable to arrange return carriage after mistakenly purchasing a product, Oscar Pet Foods Ltd reserves the right to charge a returns fee to cover costs involved in courier charges. In cases where an order is returned, we reserve the right to retain the initial postage/courier costs from any refund.

All products should be returned to the following address: -

Oscar Pet Foods Ltd
Bannister Hall Mill
Bannister Hall Lane
Higher Walton
Preston
PR5 4DZ

Please ensure that all products returned to us are packaged suitably. We recommend that you insure any goods that are returned to us as Oscar Pet Foods Ltd are not liable for any damage or loss during transit.

It is your responsibility to inspect any products once they are delivered and notify us of any shortages, defects, or of any other complaint immediately and in any case within ten working days from the delivery date, failing which the product/s will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where a product proves to be faulty, we will replace without charge, or give a full refund within 28 days of the date of the delivery. Where product/s are faulty, we will refund the cost of delivery back to us should we ask you to return them to us.

This does not affect your statutory rights as a consumer.

If you would like to return a product or would like to discuss returns and refunds with us then please contact us:

direct@oscars.co.uk
0800 195 8000

Rules, Regulations and Disclaimers

OSCAR®, OSCAR Much More than Pet Food® and the 'dog on the roof' device are registered trademarks of Oscar Pet Foods Ltd (formerly Pet Equine & Pigeon Supplies Ltd - PEPS Ltd). Co. Reg. No. 2532543.

Definitions

Product/s: The items offered for sale on the Oscar Pet Foods Ltd Website, www.oscars.co.uk
We/Us/Our: Oscar Pet Foods Ltd
Bannister Hall Mill
Bannister Hall Lane
Higher Walton
Preston
PR5 4DZ

You: The buyer of the product/s

"Working Days" are defined as Mon-Fri, excluding Public Holidays

DISCLAIMER

NEITHER THE COMPANY, NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE ARE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES OR ANY LOSS OF DATA, PROFITS, INCOME, GOODWILL, CONTRACTS, USE OF MONEY, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THIS SITE OR THE INFORMATION CONTAINED ON THIS SITE, EVEN IF COMPANY (OR ANY THIRD PARTY POSTING INFORMATION ON THIS SITE) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OTHERWISE AND WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT OR OTHERWISE. NOTHING IN THIS PARAGRAPH SHALL EXCLUDE OR RESTRICT LIABILITY FOR FRAUD OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE. SUBJECT TO THE FOREGOING SENTENCE, IN NO EVENT SHALL COMPANY, OR ANY OTHER THIRD PARTY PROVIDING INFORMATION ON THIS SITE, BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS OR FOR ANY CAUSE OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE.

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